Skills and Experience Needed to Succeed as an IT Manager
We analyze the skills and experience that an IT Manager needs to be considered a good candidate to fill in this position.
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12/17/2022
What activities does the IT Technical Support area do? – Tiers I, II, and III
The Technical Support area of an Information Technology department is mainly responsible for meeting all the needs of end users ranging from computer failures, cell phones, desktop landlines, and voice and data networks, to failures in systems, email, and productivity software or applications.
12/09/2022
What does an IT Manager do?
An IT Manager is a unique position in the business world. While many people have an understanding of what an IT Manager does, it can be hard to find information about what exactly that entails. In this article, we'll dive into the role of an IT manager and explore the responsibilities and skills required to do it successfully.
11/28/2022
How to Add a new DID to Auto Answer with ShoreTel Mitel Connect Director
Auto-answering is a useful feature that allows you to answer incoming calls automatically in the absence of an agent. The auto-answer feature answers the call plays a greeting and records an announcement that tells the caller to hang up and try later. This will free the agents from having to answer every incoming call as long as there are no agents on a call
09/01/2022
How to Add Users to Ring Account
Whenever you follow that procedure, sooner or later you will need to add new users, and maybe more devices as well, to your Ring account. In this article, you will learn about that procedure.
08/31/2022
Quick Guide for Setting the IT Department Strategic Goals and Objectives
Having the IT Deparment Goals and Objectives clearly set and well-defined, is crucial for making its operations to be more effective and to be able to strategically support to the company.
08/29/2022
IT Budgeting Best Practices, … and a Quick Guide too
IT Budgeting Best Practices - the goal an Information Technology budget is quite simple. All organizations must be able to plan their expenses and income, in order to ensure an adequate cash flow that allows them to operate the business in the best possible way.
08/23/2022
How to measure the service level that the IT department is providing to its users
Is it possible to know if the IT department is offering a good service to its users or not? The answer is, yes it is possible, and a great tool to know the quality of service is with IT user satisfaction surveys.
08/13/2022
How to delete an email account from Google Workspace properly without losing information
When deleting an email account from a user that probably left the company, you must ensure that you are able to transfer the information without losing any information, including Drive and Docs, Calendar, etc.
05/03/2022
Error (retrying) The connection to Gmail via IMAP failed. Please log in via your web browser. (18015)
When transferring the emails, we are getting the following error message: "Error (retrying) The connection to Gmail via IMAP failed. Please log in via your web browser. (18015)". "The data migration service couldn't connect to the source Gmail account. Verify you've completed the personal Gmail account setup steps and try again."
05/02/2022
